Policies effective 11/1/08
We take pride in our craftsmanship, but if you are not satisfied with your purchase for any reason within the first 7 days of your delivery date, A & S Crafted Products will take back the product and issue a refund or exchange. Opened boxes are subject to a 10% re-stocking fee. Opened and assembled racks are subject to a 15% re-stocking fee. All products must be in perfect condition, unused, and resalable. Please notify us via e-mail (click Here) as to the reason for the return as well as your name, address, order number and name of product purchased. We will then contact you with a Return Authorization # and instructions on where and how to make the return. Please keep original packaging to make the return. The customer pays for return shipping and all packages must be insured for the full sale amount. Note: Please allow 15 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle. Privacy Our Commitment To Privacy - Yourprivacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can makeabout the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on Guitarstorage.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.) On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.) The Way We Use Information - We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data Security - To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry: SSL (Secure Socket Layer) While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-267-626-6123 or send us an email at
We have proudly built and grown our business over the years through many referrals and we like to reward our past customers who refer new friends to us. If you are a past customer, when you refer a new customer to us and that customer purchases a SaxRack from us, we will send you a $10 check. Simply have that person mention your name in the Shopping Cart's Miscellaneous/Additional Information field upon check-out. That's all you have to do. When that customer's sale has been approved and their rack has shipped, we will send you a check as our way of thanking you for helping us grow our business.